Privacy Policy

Kofepea - Home Renovation & Handyman Services

1. Information We Collect

At Kofepea, we are committed to protecting your privacy and ensuring the security of your personal information. We collect information that you voluntarily provide to us when using our home renovation and handyman services.

Personal Information:

Name, address, phone number, and email address
Property details and service requirements
Payment information and billing details
Communication preferences and service history
Photos and documentation related to renovation projects

Automatically Collected Information:

IP address, browser type, and device information
Website usage patterns and navigation data
Cookies and similar tracking technologies
Geographic location for service area determination

2. How We Use Your Information

Your personal information is used exclusively to provide and improve our home renovation and handyman services. We process your data for legitimate business purposes and with your consent where required.

Scheduling and coordinating renovation appointments
Providing estimates, quotes, and project consultations
Processing payments and maintaining billing records
Communicating project updates and service information
Improving our services based on customer feedback
Complying with legal obligations and safety requirements
Marketing our services with your explicit consent

3. Data Sharing and Disclosure

Kofepea does not sell, rent, or trade your personal information to third parties. We may share your information only in specific circumstances necessary for service delivery or legal compliance.

We may share information with:

Trusted contractors and suppliers involved in your project
Payment processors for secure transaction handling
Insurance providers for coverage and claims processing
Legal authorities when required by law or court order
Professional advisors bound by confidentiality agreements

4. Data Security and Protection

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security protocols include both technical and organizational safeguards.

Encrypted data transmission and secure storage systems
Regular security audits and vulnerability assessments
Access controls and employee training programs
Secure backup procedures and disaster recovery plans
Compliance with industry-standard security frameworks

GDPR Compliance

Kofepea is fully committed to compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws. We ensure that all data processing activities meet the highest standards of privacy protection and transparency.

5. Your Rights and Choices

Under GDPR and other privacy regulations, you have specific rights regarding your personal information. We respect these rights and provide mechanisms for you to exercise them.

Your rights include:

Right of Access: Request copies of your personal data
Right to Rectification: Correct inaccurate or incomplete information
Right to Erasure: Request deletion of your personal data
Right to Restrict Processing: Limit how we use your information
Right to Data Portability: Receive your data in a structured format
Right to Object: Opt-out of certain data processing activities
Right to Withdraw Consent: Revoke previously given consent

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary based on the type of information and applicable legal requirements.

Project-related information is typically retained for seven years after completion for warranty and legal purposes. Marketing communications data is retained until you unsubscribe or request deletion.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings.

Types of cookies we use:

Essential cookies for website functionality
Analytics cookies to understand user behavior
Preference cookies to remember your settings
Marketing cookies for relevant advertising (with consent)

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes through our website or direct communication. Continued use of our services after updates constitutes acceptance of the revised policy.

This Privacy Policy is effective as of the date of publication and governs all data processing activities by Kofepea Home Renovation & Handyman Services.